Ordering and Postage Information
All orders will normally be dispatched within 2 weeks, but may take up to 4 weeks during busy times. I will communicate any delays as necessary. The exception is for in-stock and ready to post items which will normally be posted within 3-5 days.
Postage costs to UK addresses is a flat rate of £2 per order.
Returns and Refunds
Returns are not normally accepted on most products due for hygiene reasons. However, if you are unhappy with your purchase, please get in touch so that we can find a resolution. It is often easy to sell new and used items in the closed Facebook group.
Please remember that all items sold are handmade, and therefore may have minor flaws and inconsistencies that do not affect use.
This does not affect your statutory rights
I happily accept wholesale orders of varying size. Please contact me to discuss, and for a wholesale price list.
Frequently Asked Questions
The world of reusables can be a bit of a minefield. These frequently asked questions and their answers will hopefully give you confidence in cloth menstrual pads and how to use them.
"My pads move when I wear them!"If your pads are moving forward and back, it may be that you need longer pads than you initially thought. Longer pads tend to have a greater flare, which wraps around your thighs slightly and holds the pad in place. You may also find that the snapped width of the pad is incorrect for your underwear. When snapped, your pad should be snug around the gusset of your knickers. "I leak all the way at the front (or back) of the pad" You definitely need a longer pad. You may also want to go up an absorbency level too. "I leak into the wings of the pad" If it is the case that your blood is spreading into the wings of your pad, but not through the length of the pad, then you do not have enough absorbent core where you need it. Ask for a 'centre boosted' pad, or try a wider snapped width. If the problem persists, you may find you have more success with exposed core pads."I leak off the side of the pad where the wings meet the body" You may have this issue if you are a 'front bleeder' or 'back bleeder'. Try adjusting the pad in your underwear so that the pad is wider at your 'bleed point'. You will also benefit from a wider pad, a 'front/back boosted' pad, or the next absorbency level. "I leaked through the core of the bad onto my underwear" All pads are backed in either a water resistant or waterproof layer to prevent leaks. However, if a pad is saturated it will fail - there is no avoiding that. If you bleed through your pad, then you either had a heavier flow than the pad can contain, or you needed to change your pad sooner. Don't worry - it happens to the best of us! "Which side of the pad goes face-up?" Always, with Ngozi pads, the pad should be worn pretty-side up. In the event that you have a solid coloured topper fabric, it'll be the side with the most stitching. The label is always attached on the back.